APA citiranje

Hill, N. (2003). hand book for measusing customer Satisfaction and loyalty. Infinity Books.

Chicago Style (17th ed.) Citation

Hill, Nigel. Hand Book for Measusing Customer Satisfaction and Loyalty. Delhi: Infinity Books, 2003.

MLA citiranje

Hill, Nigel. Hand Book for Measusing Customer Satisfaction and Loyalty. Infinity Books, 2003.