Hill, N. (2003). hand book for measusing customer Satisfaction and loyalty. Infinity Books.
Chicago-referens (17:e uppl.)Hill, Nigel. Hand Book for Measusing Customer Satisfaction and Loyalty. Delhi: Infinity Books, 2003.
MLA-referens (9:e uppl.)Hill, Nigel. Hand Book for Measusing Customer Satisfaction and Loyalty. Infinity Books, 2003.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.