Hill, N. (2003). hand book for measusing customer Satisfaction and loyalty. Infinity Books.
芝加哥风格引文Hill, Nigel. Hand Book for Measusing Customer Satisfaction and Loyalty. Delhi: Infinity Books, 2003.
MLA引文Hill, Nigel. Hand Book for Measusing Customer Satisfaction and Loyalty. Infinity Books, 2003.
警告：这些引文格式不一定是100％准确.