Mascarenhas, R. Service sector Management -TYBMS-V. Vipul.
Cita Chicago (17th ed.)Mascarenhas, R. Service Sector Management -TYBMS-V. Mumbai: Vipul.
Cita MLA (9th ed.)Mascarenhas, R. Service Sector Management -TYBMS-V. Vipul.
Atenció: Aquestes cites poden no estar 100% correctes.