Balachandran, S. (1999). Customer-driven services management.
Lua i Stíl Chicago (17ú heag.)Balachandran, S. Customer-driven Services Management. New Delhi, 1999.
Lua MLA (9ú heag.)Balachandran, S. Customer-driven Services Management. 1999.
Rabhadh: Seans nach mbeach na luanna seo go hiomlán cruinn i ngach uile chás.