Balachandran, S. (1999). Customer-driven services management.
Chicagoスタイル(17版)引用形式Balachandran, S. Customer-driven Services Management. New Delhi, 1999.
MLA(9版)引用形式Balachandran, S. Customer-driven Services Management. 1999.
警告: この引用は必ずしも正確ではありません.
APA(7版)引用形式