Balachandran, S. (1999). Customer-driven services management.
Chicago-čujuhus (17. p.)Balachandran, S. Customer-driven Services Management. New Delhi, 1999.
MLA-čujuhus (9. p.)Balachandran, S. Customer-driven Services Management. 1999.
Muitte dárkkistit čujuhemiid riektatvuođa, ovdal go geavahat daid iežat deavsttas.