APA-referens (7:e uppl.)

Fitzsimmons, j. A. (2001). Service management ; operations strategy and in formation technology. M.G/H.

Chicago-referens (17:e uppl.)

Fitzsimmons, james A. Service Management ; Operations Strategy and in Formation Technology. [s.l]: M.G/H, 2001.

MLA-referens (9:e uppl.)

Fitzsimmons, james A. Service Management ; Operations Strategy and in Formation Technology. M.G/H, 2001.