Cita APA (7th ed.)

Fitzsimmons, j. A. (2001). Service management ; operations strategy and in formation technology. M.G/H.

Cita Chicago (17th ed.)

Fitzsimmons, james A. Service Management ; Operations Strategy and in Formation Technology. [s.l]: M.G/H, 2001.

Cita MLA (9th ed.)

Fitzsimmons, james A. Service Management ; Operations Strategy and in Formation Technology. M.G/H, 2001.