Citazione Stile APA (7a Edizione)

Fitzsimmons, j. A. (2001). Service management ; operations strategy and in formation technology. M.G/H.

Citazione stile Chigago Style (17a edizione)

Fitzsimmons, james A. Service Management ; Operations Strategy and in Formation Technology. [s.l]: M.G/H, 2001.

Citatione MLA (9a ed.)

Fitzsimmons, james A. Service Management ; Operations Strategy and in Formation Technology. M.G/H, 2001.