Fitzsimmons, j. A. (2001). Service management ; operations strategy and in formation technology. M.G/H.
Chicagoスタイル(17版)引用形式Fitzsimmons, james A. Service Management ; Operations Strategy and in Formation Technology. [s.l]: M.G/H, 2001.
MLA(9版)引用形式Fitzsimmons, james A. Service Management ; Operations Strategy and in Formation Technology. M.G/H, 2001.
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