APA-ийн эшлэл(7 дахь хэвлэлт)

Fitzsimmons, j. A. (2001). Service management ; operations strategy and in formation technology. M.G/H.

Чикаго-гийн эшлэл (17 дахь хэвлэлт)

Fitzsimmons, james A. Service Management ; Operations Strategy and in Formation Technology. [s.l]: M.G/H, 2001.

MLA -ийн эшлэл (9 дэх хэвлэлт)

Fitzsimmons, james A. Service Management ; Operations Strategy and in Formation Technology. M.G/H, 2001.