APA (7e ed.) Bronvermelding

Fitzsimmons, j. A. (2001). Service management ; operations strategy and in formation technology. M.G/H.

Chicago (17e ed.) Bronvermelding

Fitzsimmons, james A. Service Management ; Operations Strategy and in Formation Technology. [s.l]: M.G/H, 2001.

MLA (9e ed.) Bronvermelding

Fitzsimmons, james A. Service Management ; Operations Strategy and in Formation Technology. M.G/H, 2001.