Dastoor, B. (2008). Customer delight: The success mantra of the 21 st century.
Chicago-čujuhus (17. p.)Dastoor, B.N. Customer Delight: The Success Mantra of the 21 St Century. New Delhi, 2008.
MLA-čujuhus (9. p.)Dastoor, B.N. Customer Delight: The Success Mantra of the 21 St Century. 2008.
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