APA način citiranja (7. izdanje)

Bulttle,Francis. (2000). Customer relationship management: Concept & tools.

Čikaški stil citiranja (17. izdanje)

Bulttle,Francis. Customer Relationship Management: Concept & Tools. Burlington, 2000.

MLA način citiranja (9. izdanje)

Bulttle,Francis. Customer Relationship Management: Concept & Tools. 2000.