Cita APA (7th ed.)

Sing , A. (2000). Creating Customer - driven quality. Excel Book.

Cita Chicago (17th ed.)

Sing , Akhilesh. Creating Customer - Driven Quality. New Delhi]: Excel Book, 2000.

Cita MLA (9th ed.)

Sing , Akhilesh. Creating Customer - Driven Quality. Excel Book, 2000.