Cita APA (7a ed.)

Sing , A. (2000). Creating Customer - driven quality. Excel Book.

Cita Chicago Style (17a ed.)

Sing , Akhilesh. Creating Customer - Driven Quality. New Delhi]: Excel Book, 2000.

Cita MLA (9a ed.)

Sing , Akhilesh. Creating Customer - Driven Quality. Excel Book, 2000.