Cita APA (7th ed.)

LOVELOCK C WIRTZ J. (2010). SERVICE MARKETING: PEOPLE, TECHNOLOGY, STRATEGY (6TH.).

Cita Chicago (17th ed.)

LOVELOCK C WIRTZ J. SERVICE MARKETING: PEOPLE, TECHNOLOGY, STRATEGY. 6TH. CHENNAI, 2010.

Cita MLA (9th ed.)

LOVELOCK C WIRTZ J. SERVICE MARKETING: PEOPLE, TECHNOLOGY, STRATEGY. 6TH. 2010.