Cita APA (7th ed.)

Srinivasan R. (2012). Services marketing (3rd ed.). PHI Learning.

Cita Chicago (17th ed.)

Srinivasan R. Services Marketing. 3rd ed. New Delhi: PHI Learning, 2012.

Cita MLA (9th ed.)

Srinivasan R. Services Marketing. 3rd ed. PHI Learning, 2012.