Cita APA (7a ed.)

Michelli, J. (2007). The starbucks experience: Five principles. T M H.

Cita Chicago Style (17a ed.)

Michelli, Joseph. The Starbucks Experience: Five Principles. New Delhi: T M H, 2007.

Cita MLA (9a ed.)

Michelli, Joseph. The Starbucks Experience: Five Principles. T M H, 2007.