Michelli, J. (2007). The starbucks experience: Five principles. T M H.
Lua i Stíl Chicago (17ú heag.)Michelli, Joseph. The Starbucks Experience: Five Principles. New Delhi: T M H, 2007.
Lua MLA (9ú heag.)Michelli, Joseph. The Starbucks Experience: Five Principles. T M H, 2007.
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