McConnon, S. (2002). Resolving conflict: Establish trusting and productive relationship in the workplace. Jaico.
Citação do estilo Chicago (17ª ed.)McConnon, Shay. Resolving Conflict: Establish Trusting and Productive Relationship in the Workplace. Mumbai: Jaico, 2002.
Citação MLA (9ª ed.)McConnon, Shay. Resolving Conflict: Establish Trusting and Productive Relationship in the Workplace. Jaico, 2002.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.