Cita APA (7th ed.)

Basterfield, D. H. &. O. (2015). Total Quality management (4th.). Pearson India.

Cita Chicago (17th ed.)

Basterfield, Dale H. & Others. Total Quality Management. 4th. Noida: Pearson India, 2015.

Cita MLA (9th ed.)

Basterfield, Dale H. & Others. Total Quality Management. 4th. Pearson India, 2015.