Basterfield, D. H. &. O. (2015). Total Quality management (4th.). Pearson India.
芝加哥风格引文Basterfield, Dale H. & Others. Total Quality Management. 4th. Noida: Pearson India, 2015.
MLA引文Basterfield, Dale H. & Others. Total Quality Management. 4th. Pearson India, 2015.
警告：这些引文格式不一定是100％准确.