Bender, M. (2004). Operation excellence: Succeeding in business and life. Amacom.
Chicago Style aipamenaBender, Mark. Operation Excellence: Succeeding in Business and Life. Nuw York: Amacom, 2004.
MLA aipamenaBender, Mark. Operation Excellence: Succeeding in Business and Life. Amacom, 2004.
Kontuz: berrikusi erreferentzia hauek erabili aurretik.