Bender, M. (2004). Operation excellence: Succeeding in business and life. Amacom.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रBender, Mark. Operation Excellence: Succeeding in Business and Life. Nuw York: Amacom, 2004.
एमएलए (9वां संस्करण) प्रशस्ति पत्रBender, Mark. Operation Excellence: Succeeding in Business and Life. Amacom, 2004.
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