Bender, M. (2004). Operation excellence: Succeeding in business and life. Amacom.
芝加哥风格引文Bender, Mark. Operation Excellence: Succeeding in Business and Life. Nuw York: Amacom, 2004.
MLA引文Bender, Mark. Operation Excellence: Succeeding in Business and Life. Amacom, 2004.
警告：这些引文格式不一定是100％准确.