APA (7 वां संस्करण) प्रशस्ति पत्र

BHASIN, J. K. (2012). CUTOMER RELATIONSHIP MANAGEMENT (WITH CD). DREAM TECH PRESS.

शिकागो शैली (17वां संस्करण) प्रशस्ति पत्र

BHASIN, JASPREET KAUR. CUTOMER RELATIONSHIP MANAGEMENT (WITH CD). DELHI: DREAM TECH PRESS, 2012.

एमएलए (9वां संस्करण) प्रशस्ति पत्र

BHASIN, JASPREET KAUR. CUTOMER RELATIONSHIP MANAGEMENT (WITH CD). DREAM TECH PRESS, 2012.