BHASIN, J. K. (2012). CUTOMER RELATIONSHIP MANAGEMENT (WITH CD). DREAM TECH PRESS.
Chicago Style (17. basım) AtıfBHASIN, JASPREET KAUR. CUTOMER RELATIONSHIP MANAGEMENT (WITH CD). DELHI: DREAM TECH PRESS, 2012.
MLA (9th ed.) AtıfBHASIN, JASPREET KAUR. CUTOMER RELATIONSHIP MANAGEMENT (WITH CD). DREAM TECH PRESS, 2012.
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