Lua APA (7ú heag.)

Kapoor, J. (2002). Brand seve: Thirty one customer service perscriptions. Navneet.

Lua i Stíl Chicago (17ú heag.)

Kapoor, Jagdeep. Brand Seve: Thirty One Customer Service Perscriptions. mumbai: Navneet, 2002.

Lua MLA (9ú heag.)

Kapoor, Jagdeep. Brand Seve: Thirty One Customer Service Perscriptions. Navneet, 2002.

Rabhadh: Seans nach mbeach na luanna seo go hiomlán cruinn i ngach uile chás.