Kapoor, J. (2002). Brand seve: Thirty one customer service perscriptions. Navneet.
Chicago-čujuhus (17. p.)Kapoor, Jagdeep. Brand Seve: Thirty One Customer Service Perscriptions. mumbai: Navneet, 2002.
MLA-čujuhus (9. p.)Kapoor, Jagdeep. Brand Seve: Thirty One Customer Service Perscriptions. Navneet, 2002.
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