Cita APA (7th ed.)

Lovelock, C. (2001). Services marketing: People ,technology,strategy. Addison Wesley Longman.

Cita Chicago (17th ed.)

Lovelock, Christopher. Services Marketing: People ,technology,strategy. Delhi: Addison Wesley Longman, 2001.

Cita MLA (9th ed.)

Lovelock, Christopher. Services Marketing: People ,technology,strategy. Addison Wesley Longman, 2001.