Lovelock, C. (2001). Services marketing: People ,technology,strategy. Addison Wesley Longman.
Chicago-viite (17. p.)Lovelock, Christopher. Services Marketing: People ,technology,strategy. Delhi: Addison Wesley Longman, 2001.
MLA-viite (9. p.)Lovelock, Christopher. Services Marketing: People ,technology,strategy. Addison Wesley Longman, 2001.
Varoitus: Nämä viitteet eivät aina ole täysin luotettavia.