Lovelock, C. (2001). Services marketing: People ,technology,strategy. Addison Wesley Longman.
Lua i Stíl Chicago (17ú heag.)Lovelock, Christopher. Services Marketing: People ,technology,strategy. Delhi: Addison Wesley Longman, 2001.
Lua MLA (9ú heag.)Lovelock, Christopher. Services Marketing: People ,technology,strategy. Addison Wesley Longman, 2001.
Rabhadh: Seans nach mbeach na luanna seo go hiomlán cruinn i ngach uile chás.