Lovelock, C. (2001). Services marketing: People ,technology,strategy. Addison Wesley Longman.
Chicago (17e ed.) BronvermeldingLovelock, Christopher. Services Marketing: People ,technology,strategy. Delhi: Addison Wesley Longman, 2001.
MLA (9e ed.) BronvermeldingLovelock, Christopher. Services Marketing: People ,technology,strategy. Addison Wesley Longman, 2001.
Let op: Deze citaties zijn niet altijd 100% accuraat.