Lovelock, C. (2001). Services marketing: People ,technology,strategy. Addison Wesley Longman.
Chicago-referens (17:e uppl.)Lovelock, Christopher. Services Marketing: People ,technology,strategy. Delhi: Addison Wesley Longman, 2001.
MLA-referens (9:e uppl.)Lovelock, Christopher. Services Marketing: People ,technology,strategy. Addison Wesley Longman, 2001.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.