Cita APA (7th ed.)

Bank, J. (1995). The essence of total quality management. Prentice hall.

Cita Chicago (17th ed.)

Bank, John. The Essence of Total Quality Management. new delhi: Prentice hall, 1995.

Cita MLA (9th ed.)

Bank, John. The Essence of Total Quality Management. Prentice hall, 1995.