Lua APA (7ú heag.)

Bank, J. (1995). The essence of total quality management. Prentice hall.

Lua i Stíl Chicago (17ú heag.)

Bank, John. The Essence of Total Quality Management. new delhi: Prentice hall, 1995.

Lua MLA (9ú heag.)

Bank, John. The Essence of Total Quality Management. Prentice hall, 1995.

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