Bank, J. (1995). The essence of total quality management. Prentice hall.
Chicagoスタイル(17版)引用形式Bank, John. The Essence of Total Quality Management. new delhi: Prentice hall, 1995.
MLA(9版)引用形式Bank, John. The Essence of Total Quality Management. Prentice hall, 1995.
警告: この引用は必ずしも正確ではありません.