APA-referens (7:e uppl.)

Bank, J. (1995). The essence of total quality management. Prentice hall.

Chicago-referens (17:e uppl.)

Bank, John. The Essence of Total Quality Management. new delhi: Prentice hall, 1995.

MLA-referens (9:e uppl.)

Bank, John. The Essence of Total Quality Management. Prentice hall, 1995.