Bank, J. (1995). The essence of total quality management. Prentice hall.
Chicago Style (17th ed.) CitationBank, John. The Essence of Total Quality Management. new delhi: Prentice hall, 1995.
MLA引文Bank, John. The Essence of Total Quality Management. Prentice hall, 1995.
警告:這些引文格式不一定是100%准確.