Wakhlu, B. (2007). Total quality: Excellence through organization- wide transformation (2nd.). S. Chand.
Cita Chicago (17th ed.)Wakhlu, Bharat. Total Quality: Excellence Through Organization- Wide Transformation. 2nd. New Delhi: S. Chand, 2007.
Cita MLA (9th ed.)Wakhlu, Bharat. Total Quality: Excellence Through Organization- Wide Transformation. 2nd. S. Chand, 2007.
Atenció: Aquestes cites poden no estar 100% correctes.