Cita APA (7a ed.)

Chang, R. (1998). Imprpving through bench marking. Wheeler.

Cita Chicago Style (17a ed.)

Chang, Richard. Imprpving Through Bench Marking. New Delhi: Wheeler, 1998.

Cita MLA (9a ed.)

Chang, Richard. Imprpving Through Bench Marking. Wheeler, 1998.