Shajahan, S. (2005). Service markeitng (2nd ed.). Himalaya.
Cita Chicago (17th ed.)Shajahan, S. Service Markeitng. 2nd ed. Mumbai: Himalaya, 2005.
Cita MLA (9th ed.)Shajahan, S. Service Markeitng. 2nd ed. Himalaya, 2005.
Atenció: Aquestes cites poden no estar 100% correctes.