Cita APA (7a ed.)

Sadgrove, K. (1996). Making TQM work. Kogan Page India.

Cita Chicago Style (17a ed.)

Sadgrove, Kit. Making TQM Work. New delhi: Kogan Page India, 1996.

Cita MLA (9a ed.)

Sadgrove, Kit. Making TQM Work. Kogan Page India, 1996.