A guide to customer service skills for the help desk professional

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Bibliographic Details
Main Author: Knapp, Donna
Format: Book
Published: Singapore Thomson Asia 2002
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SVKM's Narsee Monjee College of Commerce and Economics -

Holdings details from SVKM's Narsee Monjee College of Commerce and Economics -
Call Number: 658.812 Kna
Copy Available Place a Hold