Cita APA (7a ed.)

Cortada, J. (1993). TQM for sales and marketing management. Mc graw hill.

Cita Chicago Style (17a ed.)

Cortada, James. TQM for Sales and Marketing Management. New york: Mc graw hill, 1993.

Cita MLA (9a ed.)

Cortada, James. TQM for Sales and Marketing Management. Mc graw hill, 1993.