APA-referens (7:e uppl.)

Cortada, J. (1993). TQM for sales and marketing management. Mc graw hill.

Chicago-referens (17:e uppl.)

Cortada, James. TQM for Sales and Marketing Management. New york: Mc graw hill, 1993.

MLA-referens (9:e uppl.)

Cortada, James. TQM for Sales and Marketing Management. Mc graw hill, 1993.