Cortada, J. (1993). TQM for sales and marketing management. Mc graw hill.
芝加哥风格引文Cortada, James. TQM for Sales and Marketing Management. New york: Mc graw hill, 1993.
MLA引文Cortada, James. TQM for Sales and Marketing Management. Mc graw hill, 1993.
警告：这些引文格式不一定是100％准确.