Evans, J. (2000). Total quality: Management,organization & strategy (2nd.). South-Western Publ & Thomson Asia pvt.ltd.
Chicago-viite (17. p.)Evans, James. Total Quality: Management,organization & Strategy. 2nd. Singapore: South-Western Publ & Thomson Asia pvt.ltd, 2000.
MLA-viite (9. p.)Evans, James. Total Quality: Management,organization & Strategy. 2nd. South-Western Publ & Thomson Asia pvt.ltd, 2000.
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