Cita APA (7th ed.)

Denov Chris. (2006). Satisfaction: How every great company listen to the vice of the customer. Penguin.

Cita Chicago (17th ed.)

Denov Chris. Satisfaction: How Every Great Company Listen to the Vice of the Customer. New delhi: Penguin, 2006.

Cita MLA (9th ed.)

Denov Chris. Satisfaction: How Every Great Company Listen to the Vice of the Customer. Penguin, 2006.